Privacy Policy
Effective Date: May 7, 2026
Casa Hilo LLC ("Casa Hilo," "we," "us," or "our") operates shopcasahilo.com. We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our website, you consent to the collection and use of your information as outlined in this policy. You can withdraw your consent at any time by contacting us at natalie@shopcasahilo.com.
1. Information We Collect
Personal Information: Name, email address, shipping and billing address, phone number, payment details, and any other information you provide during checkout, account registration, or when contacting us.
Custom Order Details: Monogram text, thread color preferences, font selections, and design instructions provided for personalized orders.
Non-Personal Information: Browser type, IP address, and browsing behavior collected automatically through cookies and analytics tools.
2. How We Collect Information
• Directly from you when you place an order, submit a contact form, or sign up for our mailing list
• Automatically through cookies and tracking technologies when you visit our website (see our Cookie Policy)
• Through third-party platforms including Square (payments) and Squarespace (hosting and analytics)
For more information on what Squarespace collects as our hosting provider, please see Section 12 of the Squarespace Privacy Policy at squarespace.com/privacy.
3. How We Use Your Information
• Process transactions and manage your orders
• Fulfill custom embroidery and personalization requests
• Communicate with you about orders, design approvals, and support
• Improve our website and enhance user experience
• Send marketing communications if you have opted in — you may unsubscribe at any time
• Comply with legal and tax obligations
• Prevent fraud and ensure platform security
4. Information Sharing
We do not sell, trade, or transfer your personal information to third parties without your consent, except to service providers who assist in operating our website and conducting our business, including:
• Square — payment processing (squareup.com/legal/privacy)
• Squarespace — website hosting and e-commerce platform (squarespace.com/privacy)
• USPS, UPS, FedEx, or other shipping carriers — to fulfill and track orders
• Klaviyo or similar email providers — for opt-in marketing communications
• Legal authorities — if required by law, court order, or to protect our rights
5. Data Retention
• Order information is retained for 7 years for tax and accounting purposes
• Email marketing preferences are retained until you unsubscribe or request deletion
• Contact form submissions are retained for up to 2 years
• Analytics data is retained per Squarespace's data retention policies
6. Data Security
We implement various security measures to maintain the safety of your personal information. Sensitive information such as payment details is transmitted via Secure Socket Layer (SSL) technology and processed through Square's PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure.
7. International Transfers
If you access our website from outside the USA, your information may be transferred to and processed in the United States. By using our website, you consent to this transfer. Where required by law, such transfers are subject to appropriate safeguards.
8. California Residents (CCPA)
If you are a California resident, you have rights regarding your personal data, including the right to request information about what personal data we collect and how we use it, and the right to request deletion. Casa Hilo does not sell personal information. To submit a request, contact natalie@shopcasahilo.com.
9. Children's Privacy (COPPA)
We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at natalie@shopcasahilo.com and we will delete it promptly.
10. Your Rights
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications at any time via the unsubscribe link in any email
• Withdraw consent to this policy at any time by contacting us
11. Cookie Policy
Our website uses cookies to enhance user experience and collect analytics data. You can manage your cookie preferences through your browser settings or via the cookie consent banner on our site. For full details, see our Cookie Policy.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website with an updated effective date.
13. Contact Us
Casa Hilo LLC | Miami-Dade County, Florida